Shipping

Shipments will be made through the postal service or courier companies offered on the portal and, within the possible options, by those chosen by the customer. The seller reserves the right to vary the type of shipment and the company by which it is made, regardless of what is set out in these pages and provided that it does not represent a manifest damage to the buyer. Under no circumstances will shipments be made to P.O. boxes.

Once payment for the products has been confirmed, the approximate delivery time in European countries is 5-7 working days, and 7-9 days for shipments to the rest of the world. These deadlines may be altered depending on the country of destination by circumstances beyond the contracted courier services. In no case is the seller of the product responsible for delays arising from customs withholdings or those due to circumstances beyond the postal service provider.

The Customer Service Department has an after-sales service to solve any problem in relation to the Products or shipments, through which attention is offered to buyers.

Returns

1. Changes

To change our articles online:

Send us an email to info@gsport.es indicating the CHANGE, order number and item to change.

We will answer you with the address where you will have to send the package, in the same conditions that you received it, within 15 days from the reception of your order.

You must return the garment by courier service and shipping costs will be borne by you.

The product must not be used. You have to send it in the same conditions in which you received it. Using or including its original packaging as well as the instructions, documentation and packaging that may accompany it.

Products that are not in the same condition in which they were received, or that have been used beyond the mere opening of the product, will not be exchanged.

Once received we will proceed to examine it and we will inform you by e-mail within a reasonable time if it proceeds to the change.

Once the change has been approved, we will send you a discount code for the value of the exchange product (never the shipping costs).

The shipping costs of the new delivery of the product at home are borne by the customer.

You must make the new exchange order, selecting the new items you want to buy and use the discount code.

The value of the new exchange order must be EQUAL or SUPERIOR to that of the items to be exchanged, in no case can it be for a lower amount.

No changes or returns of products purchased in the OUTLET section or items with discount or promotion of our online store will be accepted.

IMPORTANT: The change is only valid for ESPAÑA PENINSULAR and BALEARES.

For Canary Islands and Europe only the return option is valid, detailed below.

2. Returns and Right of Withdrawal.

The Department of Attention to the Client has an after-sale service to solve any problem in relation to the products or shipments, through which attention is offered to the buyers.

In the event of any incident, the buyer must complete the contact form stating the incident and / or if appropriate the reasons for the claim. The Customer Service Department will contact the buyer as soon as possible to resolve the incident.

In any case, GSport reserves the right to terminate the contract. In such a case, it will inform the customer as soon as possible and any payments made will be refunded.

3. Right of Withdrawal.

In accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, you may exercise the right of withdrawal within a maximum period of 14 calendar days from the time you received the product. To do so, you must complete and send us the following form.

Click here to download the form to exercise the right of withdrawal

In the event that you exercise the right of withdrawal we will refund all payments received, excluding delivery charges without undue delay and in any case no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract.

The purchaser of any product offered on this website, with the exception of the purchaser who has purchased customized products according to your previous specifications, has the right to cancel or annul the contract within 14 days of receipt of the good without the need to justify his decision and without penalty of any kind.