Our products have a one-year legal guarantee, in addition to a free repair service in case of manufacturing defects. Send an email to firstname.lastname@example.org with the details and images of the clothing damage, including a copy of your receipt or original order number.
Customers are responsible for the return and shipping costs of items when using this service. Gsport will ensure that products are shipped back to customers free of charge using our standard shipping service.
Below we detail the conditions to benefit from our guarantee plan:
- Once we receive your request by mail, we will analyze the garment and assess the manufacturing defect. In your case, we will notify you so that you can send us the garment and we will notify you about the repair to be carried out and the approximate delivery time.
- Wash the garments and make sure they are completely dry before packing them. Otherwise, it will be returned unrepaired.
- When the guarantee is not applicable, we will inform you about the cost of repairing said garment and the approximate delivery time.
- Please note that we may refuse repairs if the damage is irreparable (for example: fading, staining, abrasions, adhesives, scissor cuts or damage from improper use -washing, Velcro, etc.-), but an alternative solution will be offered, whenever possible.
Unfortunately, falls from the bike are in the daily life of any cyclist. Therefore, you can take advantage of our new repair system. If you fall and your clothing is damaged, send an email to email@example.com with the details and images of the damage to the clothing, including a copy of your receipt or original order number. We will provide you with a 30% discount on a replacement kit.
Below we detail the conditions to benefit from our repair plan:
- Proof of purchase must be provided. Receipt or order confirmation.
- The age of the garments will be taken into account. Normal wear and tear is not covered, only damage caused by falls is covered.
- The discount provided can only be used to replace the damaged item(s).
- This discount can only be applied in our online store.
- This offer is only available to the original purchaser.
- Does not include elements of special editions.